I emailed a question, but never got a response.
In order to cut down on spam, our mail filters are set to a high setting. If you have emailed a question and haven't gotten a response, it is very likely that your email has gone to the spam folder. We check email regularly. However sometimes we are checking email via "mobile web" which does not show our spam folder. This is sometimes a problem with free email accounts (i.e. yahoo, hotmail, gmail, etc).